Terms & Condition

In the event that you change your mind, all items you've ordered can be returned within 14 days, starting from the day after you receive your order.

We accept returns for customer remorse under the following conditions:

For items with a manufacturer seal, the seal must be unopened.
The item must be in its original packaging with all original accessories.
Before returning the product, you must contact us first. Please refrain from sending items back without prior contact. If you decide to return the product after receiving it, you must send it back to us in the mentioned condition, following the instructions provided by us, at your own cost and risk. Shipping charges in such cases are to be borne by you.

If you change your mind after we have already processed the product for delivery, please do not unpack the order upon receipt and send it back to us as per the provided instructions, at your own cost and risk.

Returns must be shipped within 7 days of receiving the instructions. Upon shipping, you must immediately share the Return courier tracking ID/AWB number/consignment number with us so that we can monitor the return transit.

Return Policy on Damaged, Wrong, or Dysfunctional Products:

If you receive products in your order that are damaged, wrong, or dysfunctional, please contact us directly via email.

In such cases, you have 30 days to return the items for a refund or replacement. This period starts from the day after you receive your order, including items that become faulty within 14 days of receiving the order.

Restocking Fee:

There is no restocking fee for returned orders.

Returning an Order:

Contact us via email and state the reason for your return.

Packing Instructions:

Securely pack the items in a box.
Use the address provided in the instructions received from us.
Ship the package from the nearest post office or shipping company of your choice.
Canceling an Order:

You have 24 hours before the item(s) have been processed for delivery to cancel your order.

If your order has already been processed for delivery, kindly follow the return policies stated above corresponding to your reason for return.

Lost Shipments:

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email. Allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.

Refund Process:

The refund will be initiated once your product is received back at our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process.

All refunds shall be credited only to the credit cards, debit cards, prepaid cards, digital wallets, or bank account from which the payment was originally received, unless you agree to receive a voucher.

We may make a deduction from your refund for any loss in the value of the products returned if the loss is the result of unnecessary handling by you (for example, using or wearing the product prior to return).

Your Rights:

This policy does not intend to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded. It also does not aim to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

You have certain rights as a consumer, including legal rights relating to faulty and/or misdescribed goods. Please acquaint yourself with these rights.